This help article explains how maintenance requests are created in MagicDoor.
Inside, you’ll find:
- How MagicDoor’s AI generates maintenance requests from tenant messages.
- Where to start a new maintenance request manually.
- What information is required when submitting a request.
- How priority and category assignments affect request handling.
Use this article as a reference when submitting or reviewing maintenance issues across your properties.
How Magicdoor’s AI Creates Maintenance Requests
When a tenant sends a chat message about a problem with their unit, our AI creates a work order from those messages.
Steps to Create a Maintenance Request Manually
Follow these steps to submit a new maintenance request:
1. Navigate to Maintenance Requests:
- Click on Maintenance in the left sidebar
- Select Maintenance Requests from the menu
2. Start a new request:
On the Maintenance Requests page
Click the Add Maintenance Request button
3. Complete the request form:
Fill out all required information
Provide a detailed description of the issue
Add any relevant photos or documents
Assign a Priority
Assign a Category. Categories allow our AI to set a score and determine the urgency of the request
Review your submission
Click Submit to create the request
Need More Help?
If you have questions, our support team is always here to assist.
👉 Contact us anytime at support@magicdoor.com