Question 1

What does it mean that MagicDoor is powered by AI?

Accepted Answer

MagicDoor's AI acts as a real assistant integrated directly into your workflows. It automates property management tasks like tenant communication, maintenance requests, rent collection, and application processing. Beyond just automation, it actively supports you by summarizing messages, translating languages, suggesting maintenance solutions, and scoring rental applications — helping you make smarter, faster decisions while keeping your operations running smoothly.

Question 2

How does MagicDoor's AI help with maintenance requests?

Accepted Answer

Our AI-powered runbooks collect essential details from tenants, offer potential solutions, and convert them into work orders, assigning the right vendor. They also create group chats (via text or email) between tenants and vendors for seamless communication.

Question 3

Is MagicDoor affordable for small landlords?

Accepted Answer

Yes, MagicDoor is specifically designed to be affordable and accessible for all landlords. At just $2.50 per active lease per month, you can utilize essential features like online rent collection, tenant portals, maintenance management, and more at a fraction of the cost of other platforms.

Question 4

Does MagicDoor offer the same features as larger, more expensive platforms?

Accepted Answer

Absolutely. MagicDoor delivers a complete property management solution, including AI-driven maintenance, leasing tools, customizable reports, automated rent collection, accounting, and more — without the bloated costs.

Question 5

How is rent collected with MagicDoor?

Accepted Answer

MagicDoor makes rent collection effortless with multiple payment options. Tenants can pay using credit or debit cards processed securely through Stripe or via ACH transfers powered by Plaid. The tenant portal provides an easy way for tenants to set up payments, including bi-weekly options and automatic transfers, ensuring flexibility and convenience.

Question 6

What are MagicDoor's pricing options?

Accepted Answer

MagicDoor offers simple, transparent pricing at $2.50 per active lease per month. This includes all our features: property management tools, AI capabilities, and unlimited support. ACH transaction fees are $2.49 per transaction. No hidden charges or surprise fees — just straightforward pricing.

Question 7

How are background and credit checks handled?

Accepted Answer

MagicDoor partners with TransUnion to provide thorough background and credit checks during the tenant screening process. Our "Magic Score" evaluates rental applications based on income, rental history, and background. It helps property managers make quick, data-driven decisions while highlighting key details and potential concerns.

Question 8

What makes MagicDoor easier to use than other property management software?

Accepted Answer

Our user-friendly interface is intuitive and easy to learn, with tools like Magic Search, customizable dashboards, and quick action buttons designed to streamline your workflow, no matter how tech-savvy you are. MagicDoor is designed to be intuitive, with most users becoming proficient within a few hours — not weeks — of onboarding.

Question 9

How does MagicDoor handle tenant communication?

Accepted Answer

MagicDoor consolidates all communication into one platform, offering real-time messaging via text and email. Its AI tools translate messages instantly, summarize lengthy ones, and ensure clear, efficient interactions between tenants, vendors, and property managers. Tenants can also ask questions about their lease anytime, and MagicDoor's AI provides accurate, immediate answers, enhancing the tenant experience and saving you time.

Question 10

What types of properties does MagicDoor support?

Accepted Answer

MagicDoor is designed to manage all types of properties, including residential, commercial, multifamily, vacation rentals, and mixed-use buildings. Whether you're overseeing a single-family home or a diverse portfolio, MagicDoor's flexible features adapt to your unique needs.

Question 11

Does MagicDoor handle accounting on its platform?

Accepted Answer

Yes, MagicDoor supports GAAP, cash, and trust accounting, providing a comprehensive solution for managing all your property-related financials directly on the platform.

Question 12

Can I try MagicDoor before committing?

Accepted Answer

Yes! MagicDoor offers a free plan that includes core features for up to 10 leases with no credit card required. You can explore the platform, set up properties, and experience AI-powered property management before upgrading to a paid plan.

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