This help article explains how to help tenants access their portal if they forget their password in MagicDoor.
Inside, you'll find:
- How tenants can sign in using a magic link via email or phone
- How property managers can reset a tenant's password from the back end
- How to invite tenants who have not yet activated their portal
Use this article as a reference when a tenant cannot log in or has lost access to their tenant portal.
Step 1: Tenant Signs In With a Magic Link
Tenants can log in without a password using a secure link sent to their email or phone.
Email magic link:
- The tenant enters their email address on the login screen
- A secure sign-in link is sent to their email
- Clicking the link logs them into the tenant portal
Phone number magic link:
- The tenant enters their phone number on the login screen
- A secure sign-in link is sent to their phone
- Clicking the link logs them into the tenant portal
Step 2: Reset a Tenant's Password as a Property Manager
Property managers can reset tenant passwords directly from the back end.
- From the left-side navigation, select Users
- Select Tenants
- Click on the tenant's name
- Navigate to Activity & Portal Login
- Choose one of the following:
- Invite the tenant if they have not been invited yet
- Change Password to set a new password
Once a new password is set, the tenant will receive a notification with their updated login details.
Need Help With Tenant Portal Access?
If you or your tenants need help accessing the portal, our support team is here to help.
👉 Contact us anytime at support@magicdoor.com
📞 Call us at: (888) 887 - 8780 (9:00 AM – 5:00 PM PST)