How to Navigate Your Tenant Portal

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This help article explains how to navigate and use the MagicDoor tenant portal.

Inside, you'll find:

Use this article as a reference when setting up your tenant portal for the first time or managing your tenancy day-to-day.

Step 1: Sign Into the Tenant Portal

To begin, log in to your tenant portal using your credentials.

Enter your login details to access the dashboard.
If you do not have a login yet, contact your property manager, they can send you a link to create one.

Once logged in, the homepage gives you a quick overview of your current lease, payment options, and maintenance requests.

Before making a payment or setting up autopay, add at least one payment method to your account.

Navigate to Payment Methods in the left-side navigation.
Choose to add either:
- A bank account for ACH payments, or
- A credit or debit card
Fill out the required information and save.

Once a payment method is saved, you can pay manually or automate your rent payments.

Go to the Payments section.
To pay manually, select your saved payment method and complete the payment.
To automate rent, click Set Up Automatic Payments and follow the on-screen directions.

You can also view your full transaction history from this section, including rent charges and your posted balance.

You can submit a maintenance request directly from the homepage or the Maintenance tab.

Click New Maintenance Request.
Fill in a description of the issue.
Add any relevant attachments such as photos or documents.
Select the urgency level, or leave it at none.
Check the box to grant Permission to Enter if you are comfortable with the vendor accessing the unit.
Click OK to submit.

After submitting, you can monitor the status of your requests at any time.

Navigate to the Maintenance tab.
View the current status of each request, which may show as Processing, Pending, Waiting for Work Order, or Closed.

All messages between you and your property manager are stored in one place.

Click Communications in the left-side navigation to view your full message history.

Note that most communications are delivered via text or email, so you may receive messages outside the portal as well.

To update your personal details, language preference, or password:

Go to your Profile at the bottom of the left-side navigation.
Click the … button and select Settings.
Click the edit button to update your name, phone number, or email address.
Select your preferred language, and all future messages will be delivered in the language you choose.
Update your password from this same settings screen.

If you have questions about using the tenant portal, our support team is here to help.

👉 Contact us anytime at support@magicdoor.com

📞 Call us at: (888) 887 - 8780 (9:00 AM – 5:00 PM PST)